Refund Policy

Last updated: 2026-10-05

This policy explains how refunds of the HelixMC membership fee (RM10 per month) are handled. It forms part of the Terms of Service.

1. Cancellation for personal reasons

• As a rule, monthly fees already paid are not refunded for cancellations made for personal reasons.
• Memberships do not renew automatically. If you don't want to continue, simply don't pay again — you will be removed from the whitelist automatically when your paid period ends.

2. World resets

• The world is reset every two weeks. This is part of the design of the Service, and the loss of builds or items caused by a reset is not eligible for a refund or compensation.

3. Serious faults on our side

• If a serious fault on the operators' side (such as a prolonged server outage) makes it substantially impossible to provide the Service, refunds will be considered case by case.

4. Bans and suspensions for rule violations

• No refund is given for the remaining period when an account is banned for violating the Terms.
• Time spent suspended is not refunded or extended.

5. Registered with the wrong Minecraft account

• If the Minecraft account you registered is wrong, do not pay again. Contact us through the contact form and we will correct your registration after checking.

6. Refund enquiries

Please send refund enquiries through the contact form or to helixmc16@gmail.com. Include your registered email address and the payment date (or bill code) so we can locate the payment.